1. Payment Options
1. Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
Tycoon Holidays™, as a Verisign Certified Site, uses the latest 128 bit encryption technology and other sophisticated methods to protect your credit card information. Transacting online with a credit card at the website is even safer than using a credit card at a restaurant because we do not retain your credit card information. You can be assured that Tycoon Holidays™ offers you the highest standards of security currently available on the internet so as to ensure that your shopping experience is private, safe and secure.If the payment on the credit card is declined for some reason, alternate payment instructions must be received by Tycoon Holidays™ 72 hours prior to the time of departure; else, the order is liable to be cancelled.
Please check your email for the due date of your balance payments of the Tour Cost. This balance payment has to be made within 20 days from the booking date of the tour. If the booking is accepted within 30 days of the date of departure of the tour, the entire Tour Cost has to be paid upfront. The balance payment needs to paid to the Company within 30 days from the booking date or 30 days before departure date whichever is earlier. A delay in payment of your Tour Cost (part payment or full payment) can result in delays in processing your documentation, bookings and issuing of tickets (if applicable). Furthermore, it would be considered as a cancellation of your booking from your end and result in levy of the applicable cancellation charges as per the cancellation schedule. The Company reserves the right to amend the prices published in this Brochure and on the Website and to charge accordingly in case of currency fluctuations, increase in cost of fuel, travel arrangements, special / high season charge levied by the suppliers, hike in any government taxes or any taxes or visa / permit amounts and for any reason etc. before the date of departure. All such increases in price must be paid for in full before your departure. If your booking is not accepted by the Company, the amount paid by you towards this booking would be refunded by the Company without interest. In the event of balance payment not received Tycoon Holidays™ reserves the rights to cancel the services straight away without any prior notice. (even if the passengers are on tour)
2. Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our call centre..
3. Privacy and Cookies
Traveler respects your privacy. Please take a look at our privacy and cookies policy for further information.
4. Delivery of Products/Services
What is an e-ticket?
An e-ticket (electronic ticket) is a paperless electronic document with a unique confirmation number given to passengers in place of a paper ticket. Passengers are required to produce the unique confirmation number at the airport airline counter to claim the e-ticket.
How will I get my e-ticket details?
Your e-ticket details will be sent to the email address provided by you at the time of booking. If you do not receive your e-ticket within 8 hours of making your booking with Tycoon Holidays™, please call our Customer Care Representative on +91-9717416541.
Tycoon Holidays™. shall not be liable if customers do not comply with this requirement.
Is it necessary to carry my e-ticket with me?
Yes, it is mandatory for you to carry a copy of your e-ticket as sent by Tycoon Holidays™. In the event that you fail to present a copy of your e-ticket, Tycoon Holidays™. will not be held responsible if the Airline does not issue a boarding pass/ disallows you from travelling.
How will I get my boarding pass for an e-Ticket?
You need to show your e-ticket confirmation email and e-ticket along with a photo identity proof (passport, driver’s license etc.) at the airline check-in counter. Thereafter the airline representative will issue your boarding pass.
5. Amendment and Cancellation policy
Cancellation stage: 46 days or more before departure
20% of the package cost or INR 50,000 (Whichever is higher) will be charged as penalty on cancellation 46 days before departure
Cancellation stage: 21 to 45 days before departure.
50% of the package cost will be charged as penalty on cancellation 21 to 45 days before departure
Cancellation stage: 20 days or less before departure.
100% of the package cost will be charged as penalty on cancellation 20 days or less before departure
6. How do I get a refund after cancelling my ticket or reservation?
In case of no-show or unutilized bookings No refund would be payable for any requests made. The refund shall be processed within 15-20 working days from the date of the cancellation request. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by Cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.
Please note convenience fee charged at the time of booking will not be refundable.
7. Service Vouchers
A Service Voucher is the written confirmation of your tour and entitles you to travel on the tour and must be presented by you to the Tour Manager or Service Provider as applicable. You will receive the Service Voucher (with your air-tickets and train tickets, if applicable) approximately 3 to 5 days prior to departure, provided you adhere to the time schedule of documentation and payments in full. A delay in adhering to the above mentioned time frame
would result in delay in issuing the documents for land arrangements, air tickets and arranging the permits /
visas (if applicable) and may result in the cancellation of the Tour with applicable cancellation charges. No services will be provided if the Service Voucher in original is not in your possession. Important / emergency contact numbers are printed on the Service Vouchers and / or the briefing sheet provided to you.
A delay in adhering to the above mentioned time frame would result in delay in issuing the documents for land arrangements, air tickets and arranging the permits / visas (if applicable) and may result in the cancellation of the Tour with applicable cancellation charges. No services will be provided if the Service Voucher in original is not in your possession. Important / emergency contact numbers are printed on the Service Vouchers and / or the briefing sheet provided to you.
It is the Client’s responsibility to check the Service Voucher(s) carefully and to let the concerned staff at the Company’s offices or by Call immediately in the event of any error. In some cases, the Client would be handed his internal flight / train / hotel vouchers by the Tour Manager / representative of the Company on arrival at his / her holiday destination.
8. Baggage on Airlines
If guests carry more than the permitted luggage weight then, in such case the guest may have to pay extra charges for luggage to the airline directly and the Company shall not be liable in this regard. You are
requested to please refer to the baggage rules of the individual airlines as the same gets updated from time to time. Also, we are not liable for any loss or damage to baggage while it is in the custody of the airline.
Please note that every airline has a different set of rules and regulations regarding the weight restrictions, the kind of luggage and the number of baggage and furthermore, airlines keep changing the rules quite frequently. Hence, the guests are requested to please check the updated baggage rules of the individual airlines, with whom the ticket is booked. We are not liable / responsible, in any manner, if you are
unable to carry any baggage or if you have to pay any extra-charges due to restrictions imposed by the airline. You shall be liable to pay all such charges directly to the airline. Also, we are not liable / responsible for any loss or damage to baggage while it is in the custody of the airline.[/vc_column_text][/vc_column][/vc_row]